FAQs

 

Can we bring dogs? We welcome dogs within reason, up to 2 dogs only please with the additional extra of £50 to cover cleaning etc.  This is payable during the booking process.  Other than that, if you have any special requirements, please get in touch to discuss.

Can we leave our vehicle there?  We have a dedicated space on the farm for you to leave your vehicle at your own risk should you so wish, but this will be at your own risk.

Can you collect us from the train station, airport, or similar?  We may be able to collect you, but please call or email us with plenty of notice if you need this as this will not always be possible.

Where can we drive?  Our insurance only covers driving in the UK in the counties of Cornwall, Devon or Dorset.  

Are VW campervans easy to drive?  Please don’t forget, these vans are well over 40 years old now, so don’t expect power-steering or servo-assisted brakes!  If you’ve never driven a classic Volkswagen, be prepared for it to be a VERY different experience than you’ve had before. People can find the controls very heavy compared to a modern vehicle, and the driving position, where you are basically sat right on top of the front wheels with not much car out in front of you, certainly takes some getting used to.  Once you’ve mastered it, however, you should find, like we always have, that it’s very hard to wipe that cheesy grin off your face for mile after mile as you enjoy a truly unique driving experience…

What happens if we are late to collect or drop off the van?  Please do not do this!  It could seriously hamper the next hirer’s holiday and there is only a short window to check the van over and prepare it for the next trip.  If for some reason, it is looking possible that this will happen, please call us as soon as you are aware and let us know the possible delay.  We will charge a fee of £25 per hour that you are late, that will be retained from your damage deposit.  Also please do not turn up earlier than your allocated time, without contacting us first to arrange, thanks.

What happens if we break down?  We do have connections to various local Cornwall VW specialists who are on hand and ready to help if possible and the vehicle also has full breakdown cover in place.  In the unlikely unfortunate event of the vehicle having to be recovered, we will do our best to find you a suitable replacement, or accommodation to suit you for the remainder of your holiday.  As this is Cornwall though and especially in peak times, we may have to accept that this could be very difficult or impossible and could spell the end of your trip. If this happens, we will refund the remainder of your hire and we will arrange collection for you back to your vehicle.  We will endeavour to do whatever we can though, within reason, to ensure this does not happen.

What happens if there’s an accident?  If something does happen (no matter how small or trivial it may seem) you will need to notify us by telephone immediately.  Every situation is different and we will need to treat it on a case by case basis, but if we need to take the van for repair, this could mean the end of your hire period.  Please check our detailed terms and conditions for more information.  If the accident is deemed your fault, then you will lose your damage deposit.

Do you offer chauffeur service, ie for weddings and proms etc?  At this point, we don’t offer this on our website, but if you do require something outside of what’s offered on the site and the van is available at your date, please give us a call to discuss – you never know…